Privacy & Policy

Last Updated: February 25, 2025

This Privacy Policy (“Policy”) sets forth the type of information Mako CRM Systems, LLC dba ATS Mako (“Company,” “we,” or “us”), collects from you via this website http://www.atsmako.com (the “Website”), the way we use such information, and the procedures we use to keep such information confidential. It also describes the choices available to you regarding the use of, your access to, and how to update and correct such information.

Your Consent
Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. By using the Website, you consent to the collection and use of certain information in the manner we describe and agree to be bound by the terms of use as set forth herein. This Policy may change from time to time. Your continued use of this Website after we make changes is deemed to be an acceptance of those changes.

The Information We Collect
We collect information from you when you use our services, visit our website, or interact with us. The types of information we collect include:

Personal Information

• Name, business name, contact details (email, phone number)
• Billing and payment information
• Account login credentials
• Transaction history

Call Data

• Voice recordings and transcripts of calls made through our AI-powered call answering services
• Information related to the nature and content of calls, including customer queries, responses, and any other data processed during a call

Communication Information

• Communications between you and the Company such as via email and the contact submission form on our Website
• Voice recordings and transcripts of calls made between you and the Company

Usage Information

• IP addresses, browser type, device information, and operating system
• Information about how you interact with our Website and services (e.g., pages viewed, time spent on the site, clicks)
• Cookies and similar tracking technologies used to enhance your browsing experience

Other Information You Provide

• Other information that you may provide to us, such as when you participate in our surveys or provide us with information to establish your identity.

Children Under 18
We do not knowingly collect or use personal information from children under 18. We have no way of distinguishing the age of individuals who address our Website, and so we carry out the same Privacy Policy for individuals of all ages. If a child has provided us with personal information, the parent or guardian should contact us to remove the information and opt out of alerts. If we learn that we have received personal information from an individual under the age of 18, we will delete the information.

Information We Collect from Your Use of the Services:
When you visit the Website, we may receive the following information about your visit, use, or interactions:

Log Files
Like most standard website servers, we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the Website, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. These files are not linked to other personal information.

Cookies and Other Tracking Technologies
Technologies such as: cookies or similar technologies are used by Company, our partners, subsidiaries, affiliates, or analytics or service providers. These technologies are used in analyzing trends, administering the Website, tracking users’ movements around the Website and to gather demographic information about our user base. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

Some content or applications, including advertisements, on the Website are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

Location Information
We may determine the general area from which your device accesses the Website based on information like its IP address for security reasons and to make your product experience better.

Information We Receive From Third Parties
We may also receive and use information from our trusted partners, such as security partners, to protect against fraud, abuse, and other security threats to our Website, and from marketing vendors who provide us with information about potential customers of our business services. We also collect information from other sources, like information that is publicly available on the internet, to develop the models that power our Website and services offered.

Mandatory Cookies
Minimum required for the Website to function correctly and securely.
This Website will:

• Remember page to page information essential for completing forms;
• Remember cookie settings; and
• Protect your personal information.

Preference And Analytics
Used to improve your browsing experience, this Website will:

• Retain preference settings and geographic information;
• Make sure the Website looks consistent; and
• Capture Website usage to further improve experience.

The Way We Use Information
We use information that we collect about you or that you provide to us, including any personal information, for the following purposes:

• To present our Website and its contents to you.
• To provide you with information, products, or services that you request from us.
• To respond to inquiries and provide customer support.
• To provide you with notices about your subscription, including expiration and renewal notices.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
• To notify you about changes to our Website or any products or services we offer or provide though it.
• To allow you to participate in interactive features on our Website.
• To provide and improve our AI-powered call answering services.
• To analyze website usage and improve our Website’s functionality and user experience.
• For internal recordkeeping, audits, and investigations.
• To deliver information to you that, in some cases, is targeted to your interests, such as targeted banners, new products, services, and promotions.
• To comply with legal obligations and resolve disputes.
• In any other way we may describe when you provide the information.
• For any other purpose with your consent.

Disclosure of Your Information
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.
We may disclose personal information that we collect, or you provide as described in this Policy:

• To our subsidiaries and affiliates.
• To contractors, service providers, and other third parties we use to support our business. These third parties are required to maintain the confidentiality of your data and use it only for the purpose of providing services to us.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Company about our Website users is among the assets transferred.
• To fulfill the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the information.
• With your consent.

We may also disclose your personal information:

• To comply with any court order, law, or legal process, including responding to any government or regulatory request.
• To enforce or apply our Terms and Conditions and other agreements, including for billing and collection purposes.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Company, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

We store all information collected securely on our server. We do not and will not sell your Personal Information to third parties. We also do not share your personal information with unaffiliated or non-agent third parties for promotional purposes. This information is only shared with other companies who work on behalf of Company to inform or provide you with products and services.

Access to Information
Upon request, Company will provide you with information about whether we hold any of your personally identifiable information. You may access, correct, or request deletion of such information by contacting us by telephone, postal mail, or e-mail at the contact information listed below. We will respond to your request to access within a reasonable timeframe.
Choices About How We Use and Disclose Your Information
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

• Emails or Marketing Communications. You may opt out of receiving promotional emails or other marketing communications from us by following the instructions on the unsubscribe page.
• Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.

We do not control third parties' collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's website: https://thenai.org/opt-out/ .

Data Retention
Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, as required to satisfy any legal, accounting, or reporting obligations, or as necessary to resolve disputes. Under some circumstances we may anonymize your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent. We specify the retention periods and procedures for disposing of the information we collect in our data retention policy.

Links
The Website may contain links to other websites. Company is not responsible for the privacy practices or the content of such other websites. By including links to other websites, we neither endorse such websites nor guarantee that the information they contain is accurate. We encourage you to be aware when you leave our Website to read the privacy statements of every linked website as the privacy policies of each may differ from ours. This privacy statement applies solely to the Company Website.

Security
We are committed to preventing others from unauthorized access to the personal information you provide to us, and we maintain commercially reasonable procedures and technology designed for this purpose. The Website has reasonable technical and organizational security measures in place to protect the loss, misuse, or alteration of information under our control. Although we do our best to protect your personal information, we cannot guarantee that unauthorized third parties will never be able to defeat those security measures or use your personal information for improper purposes. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Your State Privacy Rights
State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information.

For California residents, in addition to this Policy, matters related to the use of your information are also governed by our CCPA Privacy Policy, accessible at atsmako.com/privacy.

Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia provide (now or in the future) their state residents with rights to:

• Confirm whether we process their personal information.
• Access and delete certain personal information.
• Correct inaccuracies in their personal information, taking into account the information's nature processing purpose (excluding Iowa and Utah).
• Data portability.
• Opt-out of personal data processing for:
• targeted advertising (excluding Iowa);
  • sales; or
  • profiling in furtherance of decisions that produce legal or similarly significant effects (excluding Iowa and Utah).
  • Either limit (opt-out of) or require consent to process sensitive personal data.

The exact scope of these rights may vary by state. To exercise any of these rights please contact us at: https://atsmako.com/contact/, or by mail at 3219 E. Camelback Road, Ste. 315, Phoenix, Arizona 85018.

Residents of the State of Nevada may opt out of the sale of their Personal Information. However, please know we do not currently sell data triggering that statute's opt-out requirements.

International Data Transfers
If you are located outside of the United States, please note that your personal data may be transferred to and processed in other countries, including the United States, where our servers and data centers are located. These countries may not have the same data protection laws as your home country. By using our services, you consent to the transfer of your data to these countries.

Changes to Our Privacy Policy
The Company may change its policies at any time. We will post those changes on this Website. Information collected before changes are made will be secured according to the Policy in place at the time such information was collected notwithstanding future Policy changes. The practices and policies in this Policy replace all previous notices or statements with respect to the same subject matter. If we make any material changes, they will be conspicuously posted on the Website. If you have signed up for news or other alerts, we may also e-mail you with updates regarding this Policy. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Information
You may contact us with any questions or comments about this Policy by using our contact form located at https://atsmako.com/contact/ or writing to us at:
3219 E. Camelback Road, Ste. 315
Phoenix, Arizona 85018