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ATS Mako
Candidate engagement

Answer candidates instantly. Escalate the moment it matters.

A recruiting chatbot that fields pay, schedule, location, and status questions in seconds - and hands off to a human the instant judgment, compliance, or emotion is on the line.

30-day free trial. No setup fees, no long-term contracts.

Deflection, done right

Most candidate questions have one correct answer

Pay, shift, location, status - the same four questions arrive on every requisition, and recruiters burn hours typing the same replies. A recruiting chatbot answers them instantly from your requisition and pipeline, then steps aside the second a question needs a human. The goal is not to replace recruiters. It is to let them close instead of copy-paste.

What a bot should field

The four questions a chatbot handles

These answers live on the job and in the pipeline. They never change by candidate, so a bot can answer them identically, around the clock.

01

Pay and benefits

What does the role pay? Is it hourly or salaried? Is there overtime, a shift differential, or a sign-on bonus? These are the first questions a candidate asks and the ones recruiters answer most. A chatbot pulls the published range straight from the requisition and answers instantly, so no applicant ghosts you over a number you could have shared in one line.

02

Schedule and shift

Is this full-time or part-time? Which shift? Are weekends required? Can I pick up overtime? Schedule questions are the single biggest reason good candidates self-select out, and the earlier they get a straight answer the less time your recruiters waste on a mismatch. Let the bot state the hours up front and move the right people forward.

03

Location and remote

Where is the job? Is it on-site, hybrid, or remote? Is there parking or transit nearby? For multi-location and high-volume hiring, location is a fast disqualifier. A chatbot that answers with the exact site and routes the candidate to the right branch saves a recruiter a dead-end call.

04

Application status

Did you get my resume? Where am I in the process? When will I hear back? Status anxiety drives candidates to apply elsewhere while they wait. A chatbot reads the pipeline stage and tells them exactly where they stand, 24 hours a day, without a recruiter stopping work to look it up.

Deflect or escalate

Know what the bot keeps and what it hands off

Draw the line before you launch. Factual questions get deflected; anything needing judgment, compliance, or empathy goes to a recruiter.

Pay and schedule questions

Published pay ranges and shift details live on the job and never change by candidate, so a chatbot can answer them instantly and identically every time.

Slow

Recruiter answers by hand

Good

Saved canned replies

Fast

Bot answers from the requisition

Application status

A chatbot wired to the pipeline reports the real stage on demand, so candidates stop pinging recruiters for an update that a lookup could give them.

Slow

Candidate emails and waits

Good

A generic confirmation screen

Fast

Bot reads the live pipeline stage

Negotiation and exceptions

Anything that requires judgment - a counteroffer, a disability accommodation, a special case - must escalate to a human the moment it surfaces, never be improvised by a bot.

Slow

Bot guesses or stalls

Good

Bot promises a callback

Fast

Instant handoff to a named recruiter

Emotion and frustration

When a candidate repeats a question, uses frustrated language, or asks for a person, the right move is an immediate handoff, not another automated loop.

Slow

Bot repeats the same reply

Good

Bot logs a ticket

Fast

Escalate on the first signal

The playbook

Seven steps to deflection that candidates actually like

Set the trigger. We handle the rest. Here is how a recruiting chatbot and your team split the work from first touch to offer letter.

1

Capture consent and contact on a branded Apply Here page

Give every team, region, or location its own Apply Here page on your own domain, and ask candidates to opt in to messaging at the point of application. The chatbot conversation then rides on lawful prior consent, so every automated reply is welcome rather than cold, and every applicant lands in one pipeline the bot can read from.

2

Answer the predictable questions automatically

Wire the chatbot to the requisition and the template library so it answers pay, schedule, and location from a single source of truth. Preloaded and custom templates with dynamic merge fields like first name, position, and interview time keep every answer on-brand and consistent. Update once and the correct answer deploys everywhere, so a stale pay range never slips through.

3

Report status straight from the pipeline

Let the bot read the candidate record and tell them where they stand - received, under review, interview scheduled - on demand, around the clock. Status deflection alone clears the single most common question off your recruiters' plates and keeps anxious candidates from drifting to a competitor while they wait.

4

Define the escalation triggers before you launch

Decide in advance what the bot must never answer alone: negotiation, accommodations, legal or EEO questions, anything the candidate asks twice, and any explicit request for a person. The moment a trigger fires, the bot stops improvising and hands the thread to a recruiter rather than guessing its way into a bad answer.

5

Hand off to the right recruiter with full context

Escalation is not a dead end. Route the conversation to the recruiter or desk that owns that role or location, and carry the entire thread with it so the candidate never repeats themselves. A centralized two-way inbox keeps SMS, email, and AI call activity in one place, so the human picks up exactly where the bot left off.

6

Escalate screening to AI voice when the pool is large

For high-volume roles, a chatbot answers the FAQs and AI Voice Calls take the next step - phone-screening candidates and feeding results back into the pipeline. AI Call Campaigns run that screening across an entire segment at once, so recruiters only pick up the phone for the people worth a live conversation.

7

Measure deflection, escalation, and drop-off, then tune

Track which questions the bot handled, which it escalated, and where candidates dropped off mid-conversation. Real-time engagement tracking shows you what to add to the bot and what to keep in human hands, so deflection improves without ever letting the experience feel robotic.

When a human steps in

Four signals that always mean escalate

Deflection is for convenience, never for walling people off. These four triggers should hand the thread to a recruiter every time.

Judgment

The question needs a decision, not a lookup

Negotiation, counteroffers, flexible start dates, special arrangements - anything that bends the standard offer requires a person with authority. A bot that invents an answer here creates a promise you cannot keep, so escalate the instant judgment is required.

Compliance

It touches legal, EEO, or accommodation

Requests for a disability accommodation, questions about equal-opportunity policy, or anything with legal weight must reach a human and a locked, approved response. Never let a bot paraphrase a legal or EEO statement - hand it off and keep the approved language intact.

Repetition

The candidate asked the same thing twice

A repeated question is the clearest signal the bot missed. One more automated loop frustrates a good candidate; a handoff recovers them. Treat a second attempt at the same question as an automatic escalation.

Emotion

They sound frustrated or ask for a person

If a candidate is upset, confused, or explicitly types that they want to talk to someone, the right answer is always yes. Deflection is for convenience, not for walling people off - the moment they want a human, give them one.

Guardrails

Fast does not mean reckless

Automated candidate conversations are regulated. These guardrails keep deflection compliant and on-brand, so speed never costs you trust.

Consent at capture, opt-out on every message

SMS recruiting is regulated. Capture lawful prior consent on your Apply Here page, include a clear opt-out such as Reply STOP on every automated message, and honor it automatically. Email keeps automatic unsubscribe handling intact for CAN-SPAM.

Business-hours-only, queued sending

Queue automated replies to sensible local hours so a status update never buzzes a candidate at 3am. Fast does not mean reckless - respect quiet hours even when the bot runs around the clock.

Locked legal and EEO sections

Keep legal disclaimers and equal-opportunity statements in locked template sections so a bot can neither strip nor reword them. Approved language stays approved from first touch to offer letter.

Your brand, not ours

Every automated message, apply page, and offer letter reinforces your brand, not the platform's. Your logo, your colors, your domain - the chatbot sounds like your team, end to end.

Questions, answered

Recruiting chatbot FAQs

What candidate questions should a recruiting chatbot answer on its own?
The predictable, factual ones: pay and benefits, schedule and shift, location and remote status, and application status. These answers come from the requisition and the pipeline, never change by candidate, and can be deflected instantly without a recruiter involved.
When should a chatbot escalate a candidate to a human recruiter?
Escalate the moment a question needs judgment (negotiation, exceptions), touches legal, EEO, or accommodation, repeats itself, or when the candidate signals frustration or explicitly asks for a person. Define these triggers before launch so the bot hands off instead of improvising.
Does using a recruiting chatbot hurt the candidate experience?
Not when it is scoped correctly. A chatbot that answers routine questions in seconds and hands off cleanly the moment a human is needed improves the experience - candidates get instant answers and never get trapped in a loop. The failure mode is a bot that stonewalls, which a clear escalation path prevents.
How does a chatbot know a candidate's application status?
By reading the live pipeline stage on the candidate record. In ATS Mako, every applicant sits in one pipeline, so the bot can report received, under review, or interview scheduled on demand, 24 hours a day, without a recruiter stopping to look it up.
Is a recruiting chatbot the same as AI voice screening?
No. A chatbot handles inbound text-based candidate questions and deflection at the top of the funnel. AI Voice Calls take the next step by phone-screening candidates and feeding results into the pipeline, and AI Call Campaigns run that screening across an entire segment. They work together: the bot answers, voice screens.
How do you keep automated candidate messaging compliant?
Capture lawful prior consent at the apply page, include a clear opt-out on every automated SMS and honor it automatically, keep CAN-SPAM unsubscribe handling intact on email, send within business hours, and lock legal and EEO template sections so a bot cannot alter them.
One platform. Every hire.

Stop answering the same four questions by hand

Let a recruiting chatbot deflect the routine, escalate the rest, and keep every touch on your brand. See the communication engine, AI ranking, and AI voice screening work as one.

Designed for speed. Built for scale. No setup fees, no long-term contracts.