Call Center & BPO Hiring
Hire at call-center scale. Combine mass AI phone screening, multi-provider SMS, and bulk import to process thousands of applicants for high-turnover phone roles.
Call center and BPO seats do not stay full on their own. Turnover never stops, every class needs bodies, and you are screening thousands of phone candidates against a start date that will not move. Call center recruiting software has one job here: process volume fast enough to keep every floor staffed, and that is exactly what ATS Mako is built to do.
The cost of moving slow.
Turnover never stops, so neither can hiring
Phone roles churn, and the requisitions never close. The minute one class graduates, the next seat is already empty. You are not running a hiring project, you are running a hiring assembly line, and a slow one falls behind before the week is out.
Thousands of applicants, a handful of recruiters
Mass job posts pull mass applicants, and your team is still working them one at a time. The candidates who can actually talk on a phone get buried under everyone who cannot, go cold, and take the next offer while their resume sits unopened.
Phone screening is the bottleneck
For phone roles, the screen is the job. Voice, clarity, and willingness decide everything, but manual phone screens take time you do not have at this volume. So you either screen a fraction and gamble on the rest, or you slow the whole pipeline to a crawl.
An empty seat is lost revenue, every shift
On the contact center floor, an unfilled seat is not a vacancy, it is a line that does not get answered and a target that gets missed. Every day a class starts short, you are paying for capacity you did not staff and losing throughput you cannot get back.
No-shows wreck your start-day math
You overhire to cover the candidates who ghost, then either over-staff or come up short anyway. Without steady reminders from screen to seat, the people you worked hardest to recruit are the ones who never walk in.
Your tools forget the candidate the moment hiring stops
When this class is staffed, last month's applicants vanish into a spreadsheet nobody reopens. The next time a seat opens you start the search from zero instead of texting people who already wanted the job.
A faster hiring engine, branded as yours.
ATS Mako brings every recruiting tool into one platform — built for call center & bpo hiring.
- Process thousands of phone applicants fast. Bulk import drops your entire candidate flood into one platform, and audience targeting segments it by role, stage, or location so no class ever starts short.
- Reach every candidate at once over SMS. Multi-provider SMS pushes one message to your whole audience instantly, so confirmations, reminders, and next steps go out at the speed your turnover demands.
- Screen voice at scale, hands-free. Mass AI phone screening, coming soon, is built to evaluate phone candidates in volume so your recruiters stop dialing one at a time and start working a ranked shortlist.
- Keep every seat filled, class after class. Built for high-turnover roles, the platform is made to run the same fast pipeline on repeat, so the next class is staffed before the last one graduates.
- Stop the no-shows before start day. Instant SMS reminders and follow-ups keep candidates warm from screen to seat, so the people you screened are the people who show up.
- All of it under your brand. ATS Mako is fully white-label, so every text and every touchpoint carries your logo, your colors, and your domain, from first contact to first shift.
Features built for this
Recruiters and teams that switched to Mako.
No scripts, no spin — straight from teams running their hiring on ATS Mako.
The MAKO team listened to the recruiting needs for our ICLs and created a program that is second to none. We now have extremely efficient and effective processes with a development team that continues to provide us with updates and impeccable service.
We love that everything is right there. It’s a one stop shop — from applicants, to onboarding, to training. We believe this will be the future of building seamless organizations.
The service is already great and is being improved daily to fit our exact recruiting needs. The support the Mako team provides is next to none! Extremely fast to respond and very willing to listen to and implement any suggestions!
The whole team have been so helpful and communicative throughout this whole process. The system is exactly what we need and anything we need is adjusted, they have been here to help!
We’re obsessed with how easy Mako was to set up! Designed for recruiters, by recruiters, it’s packed with smart features — from built-in texting and detailed reports to a simple onboarding process with all your files in one place.
ATS Mako has transformed our recruiting process. It keeps our team organized, improves follow-up, and gives us clear visibility into every applicant. The platform is easy to use, powerful, and essential for growth.
Related reading
The High-Volume Hiring Playbook: Process Thousands Without Dropping Candidates
The systems, automations, and compliance guardrails that let lean teams hire at massive scale without leaks.
Read more AutomationRecruiting Automation: What to Automate (and What Not To)
Automate the repetitive grind, protect the human moments that win candidates — here's exactly where the line goes.
Read more SpeedRecruiting Is Speed: Why Fast Follow-Up Wins Candidates
The recruiter who replies first usually wins the candidate — here's how to make speed your competitive advantage.
Read moreCall Center & BPO Hiring FAQ
What is call center recruiting software?
Call center recruiting software is a platform built to hire phone-role talent at the speed and volume contact centers demand. In ATS Mako that means bulk import, audience targeting, multi-provider SMS, and mass AI phone screening, coming soon, in one platform, so high-turnover teams can process thousands of applicants fast and keep every seat filled.
How does ATS Mako handle ultra-high-volume BPO hiring?
Volume is the design point, not an afterthought. Bulk import pulls your entire applicant flood into one place, audience targeting segments it by role, stage, or location, and multi-provider SMS reaches the whole group in a single send. The result is a pipeline built to move thousands of phone candidates quickly instead of one resume at a time.
Does ATS Mako screen candidates for phone roles?
Mass AI phone screening is coming soon, and it is built specifically for phone roles, where voice and clarity decide the hire. The goal is to evaluate phone candidates in volume and surface the strongest first, so your recruiters work a ranked shortlist instead of dialing every applicant by hand. In the meantime, bulk SMS and audience targeting keep your high-volume pipeline moving.
Is mass texting call center candidates compliant?
ATS Mako is built to support compliant outreach at scale. SMS is TCPA-regulated, which means prior consent, a Reply STOP opt-out, and respect for quiet hours, and email follows CAN-SPAM with an unsubscribe option. The platform gives you the guardrails to run high-volume messaging responsibly, while staying compliant with applicable laws remains your responsibility.
Can ATS Mako carry our brand across high-volume phone hiring?
Always. ATS Mako is fully white-label, so every bulk text and every candidate touchpoint goes out with your logo, your colors, and your domain. Whether you are a single contact center or a multi-site BPO, candidates only ever see your brand, from first message to first shift.
Can ATS Mako reduce no-shows on start day?
That is exactly what the messaging cadence is built for. Instant SMS confirmations, reminders, and follow-ups keep candidates engaged from first screen to first shift, so the people you worked to recruit are far more likely to actually walk in. Every send respects TCPA consent, Reply STOP opt-out, and quiet hours so you stay fast and compliant.
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