Reply within hours, not days
Unemployment fell from 5.4% to 4.4% in a year, so active candidates are scarcer. Send a text acknowledgment as soon as someone applies and offer a screening slot in the same message. Candidates in a tightening market often accept the first credible offer they get.
Rebuild your application around city rules
Philadelphia bars criminal-record questions on applications and salary history questions during hiring. Audit your application forms, screening scripts and message templates to remove both. Lock approved language in your templates so individual recruiters or office managers cannot reintroduce it. Review the changes with counsel.
Show the pay range for sales roles clearly
Services sales reps here earn from $18.72 to $64.55, a spread driven by commission and performance pay. Candidates cannot compare offers when only on-target earnings appear. State the base, explain how variable pay is earned and give a realistic first-year range so serious applicants self-select.
Recruit from the sector that is shrinking
Trade, transportation and utilities contracted −1.1% while hospitality grew +2.7%. Warehouse and retail workers already know shift work, customer contact and physical jobs. Segment past applicants with that background and run outreach for hospitality, customer service and health support openings.
Set up bulk workflows for hospitality volume
Hospitality is the fastest-growing top sector, and its hiring comes in waves. Pre-build status-triggered messages for applied, screened, scheduled and offered stages. Then move groups of candidates through at once instead of one at a time. If you meet the Fair Workweek size thresholds, plan schedule notice into onboarding from the start.
- Remove criminal-record and salary history questions from every application form and screening script.
- Set a same-day response standard for new applicants and automate the first text.
- Rewrite sales job posts to show base pay and how commission is earned.
- Build a candidate segment of past warehouse, driver and retail applicants for outreach.
- Confirm with counsel whether the Fair Workweek law applies to your locations.
Philadelphia's market tightened quickly, and the city's rules shape what you can ask on an application. ATS Mako handles both. Conversational SMS and automations let you text applicants from one inbox and trigger follow-ups on status changes, so new applicants hear back the same day. The recruiting template library includes lockable legal and EEO sections, which keeps approved language consistent across offices and recruiters. Audience segmentation lets you build lists of candidates with warehouse or retail backgrounds and target them for open hospitality, health and customer service roles.