When to use these templates
Use these job offer message templates once a hiring manager has approved the hire and the pay details are final. Hourly and commission candidates often have other offers in progress. A fast, clear message keeps you in the running. The pattern is simple: call first, confirm in writing the same day, then follow up on a set schedule if you hear nothing.
Each template uses [bracketed] placeholders. Swap them for real details before you send, or map them to merge fields in your ATS so they fill in automatically.
Copy-ready offer templates
Verbal offer script
Phone script: verbal offer
Hi [First name], this is [Your name] from [Company name]. Do you have a few minutes? Good. I'm calling with good news. We'd like to offer you the [Position] role at our [Location] location. Here are the basics. The role is [full-time / part-time], starting [Start date]. Pay is [hourly rate / base pay plus commission, as written in the offer]. Your schedule will be [Shift or schedule details], and you'll report to [Manager name]. I'll send the full offer in writing today so you can review every detail. What questions do you have right now? [If yes] Great. Watch for a text and email from us shortly with a link to review and accept. [If they need time] That's fine. When would be a good time for me to check back in? I'll hold the offer until [Response date].
Do not read pay or commission terms from memory. Read them from the approved offer so the call matches the written version word for word.
Written offer text
SMS: offer confirmation for an hourly role
Hi [First name], it's [Your name] at [Company name]. Thanks for talking with me. As promised, here's your offer for [Position] at [Location], starting [Start date]. Review and accept here: [Offer link]. Please reply by [Response date]. Questions? Text me back anytime.
Keep the text short. The full pay, schedule and benefits details belong in the offer itself, not the message.
Email: offer confirmation for a commission role
Subject: Your offer from [Company name] for [Position] Hi [First name], Thank you for your time today. We're glad to offer you the [Position] role at [Company name]. Your offer includes: - Start date: [Start date] - Location: [Location] - Reporting to: [Manager name] - Pay structure: [Base pay and commission plan name, as written in the offer letter] - Schedule: [Schedule details] The full offer, including how commission is calculated and paid, is here: [Offer link]. Please read it carefully. If anything is unclear, reply to this email or call me at [Phone number] before you accept. We'd appreciate your decision by [Response date]. Best, [Your name] [Title], [Company name]
Point to the commission plan in the offer letter rather than summarizing it loosely. Candidates should judge the role on the written terms.
Follow-up if no response
SMS: first follow-up
Hi [First name], [Your name] from [Company name] here. Just checking that you got your offer for [Position]. You can review and accept here: [Offer link]. Happy to answer any questions before [Response date].
Send this the day after the written offer if there is no reply or the link hasn't been opened.
Email: final check-in before the offer closes
Subject: Checking in on your [Position] offer Hi [First name], I wanted to follow up on the [Position] offer we sent on [Offer date]. We'd still love to have you join the team at [Location]. If you have questions about the schedule, pay, or start date, I'm glad to talk them through. You can reach me at [Phone number]. The offer is open until [Response date]. After that, we'll need to move forward with other candidates for this opening. You can review and accept here: [Offer link]. Thanks, [Your name]
Only state a closing date you will actually honor. If the candidate declines, close the loop politely and keep them in mind for future openings.
How to customize these templates
- Match the channel to the candidate. Hourly candidates often answer texts faster than email. Send the text first and the email as the record.
- Name the location and manager. In multi-location hiring, these two details answer the most common follow-up questions before they're asked.
- Use one source of truth for pay. Pull pay and commission wording from the approved offer letter, never from notes or memory.
- Set a real response date. A clear deadline helps candidates decide and helps you plan your backup options.
- Keep your voice consistent. Store approved versions in a shared library so every recruiter sends the same tested wording.
- Personalize with merge fields. Fields like first_name and position fill in from the candidate record, so each message reads one-to-one.
What to avoid
- Quoting expected earnings for commission roles that aren't stated in the written offer.
- Letting the verbal offer and the written offer differ on pay, schedule, or start date.
- Long texts that bury the link. One message, one action.
- Vague deadlines like "soon" or "this week." Give a specific date.
- Adding legal language on the fly. Have approved wording reviewed and keep it fixed in your templates.
- Going silent after a decline. A short, kind reply protects your reputation with future applicants.
Keep your offer templates in one place
Offer messages are only one stage. You can pair them with interview confirmation texts earlier in the process and respectful rejection messages for candidates you don't hire. In ATS Mako's recruiting template library, you can store SMS and email templates, edit them once at the org level so every recruiter gets the update, allow team-level overrides for regional needs, and lock legal or compliance sections so they can't be edited or deleted.
Send offers candidates can accept from their phone
Store your offer templates, personalize them with merge fields, and route candidates to a branded offer they can e-sign online. Book a demo to see it in action.